We want to make you aware of a processing issue that may affect transactions displayed on your account dated April 2, 2025. Due to a delay from our transaction processor, some transactions that originally occurred earlier in the year were just posted today.
These transactions may include “1/24/25” in their description. In some cases, they may appear as duplicate transactions, especially if a temporary credit was previously applied to your account in error. These postings are part of a correction process to ensure accurate account records.
We encourage all members to:
- Review your transaction history carefully.
- Look for transactions dated April 2, 2025 that include “1/24/25” in the description or that look similar to past activity.
- Contact us if you believe a transaction was posted in error or need help understanding your account.
We sincerely apologize for the inconvenience and appreciate your understanding as we work with our processor to resolve the issue and prevent future delays.
If you have any questions or need assistance, please don’t hesitate to reach out to us at 716-897-2383.
